when I make or recieve a call as soon as I click the call or answer button the screen goes black. And I can't hear anything thru the ear speaker. However, when I put it on speaker it stays normal. What can cause this issue?

Thank you for your help guys

  • Do ear speakers usually work on that device at all? Maybe it is a hardware issue, and they are simply broken. – Izzy Mar 28 '17 at 16:56

Your phone has an hardware issue. The proximity sensor is broken or is covered.

But before, did you put a screen protector, such as tempered glass, may it doesn't have proper cutouts.

As a workaround, I'd suggest you set up the power button to end calls (Settings -> Accessibility -> Power button ends call).

You should consider taking the phone to a repair center if the above don't work.

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