I want to log in my play store app but it's not letting me log in instead it's asking me redeem your code:


1 Answer 1


Make sure you have internet connection. Such screen appears when there is no internet connectivity. As I can see from the screenshot, that you are connected to a WiFi, make sure internet is available from that source.

I have recreated the similar situation. Connected my device to a WiFi which has no internet connectivity; Opened Play Store and this is what I got.

Screenshot (click for larger variant)

So, just connect to a stable source of internet and you will be good to go :)

  • You may want to edit your picture in order to hide your email address.
    – Grimoire
    Apr 11, 2017 at 7:01
  • 1
    @DeathMaskSalesman yeah, did that :) Apr 11, 2017 at 7:16

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