I don't understand why I can't take photo or video with my Samsung Galaxy S4. I have 32 GB of memory and I haven't a lot of photo or apps in my mobile phone. I tried to delete photo, video or apps that I don't use, and also I have just restart my phone but the situation is the same.

  • Welcome to Android Enthusiasts! That's a quite extensive area. To narrow down your issue (and give you some background), may I suggest you consult our insufficient-memory tag-wiki, and follow its first-aid instructions as well as links? That done, please come back here and edit your post with specific details, including what you've tried and where you're stuck. Wish you quick success! :)
    – Izzy
    May 22, 2017 at 14:43

2 Answers 2


Speaking with experiance with a galaxy S4.

Try deleting the cache, from the storage menu. Goto Storage->Internal Storage-> Delete Cache

Should empty up a lot of space by now, for more storage,

Goto Storage->Internal Storage-> Explore

Delete files named,

  • .thumbnails

  • .profigos

  • .faces

These are temporary files created, you can delete them, it won't harm any of your data.


I had the same problem and I realized my Dropbox was taking up a lot of space. I had my photos etc already downloaded do I just disabled it and now I have a lot more space. Hope this helps.

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