I have a Samsung smartphone and I have enabled the backup to Samsung Account option.

After doing a factory data reset today, and restoring data from Samsung account, I realize that although the Gallery app shows all the photos, they aren't accessible through the File Manager and I cannot copy them to my PC or upload to Drive (in high res).

There is a download option for ALL photos in the "More" menu in the Gallery (see screenshot). Once downloaded, it is available in the File Manager and the cloud icon disappears from that specific photo in when I am in the select mode in the gallery (see the second screenshot).

[download option] [cloud icon]

There seems to be no "Download All" option. I need to download all 500 items individually.

What is the workaround for this? I cannot seem to access Samsung Cloud storage anywhere through the web.

migrated from superuser.com May 27 '17 at 11:39

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