Today I turned on my tablet (a Samsung Galaxy Tab A6). I was expecting to see the usual home screen, but as soon as the operating system loaded, I got a lot of process crash errors. Please note that I'm not opening any of these apps, the error messages are appearing by themselves.

All the error messages are overlapping.

Here are some of the processes that are crashing:

External Storage
Google One Time Init 
Samsung Push Service 

These are just a few, the device suddenly reboots after a while (it doesn't always reboot automatically).

When I boot the tablet, it shows, behind the error messages, a welcome screen (the one that appears when you buy a device and boot it for the first time). This welcome screen is unusual, as I never formatted the tablet's memory.

Here's a photo, so I can explain better. The error message over the welcome screen

Without knowing how, I got to the main screen, requiring me to put the SIM Card code. As soon as I put the code, other process crash messages kept appearing, so it's impossible to go even to the Home Launcher.

I'm wondering if there's a solution to this big problem, and what it has been caused by (a virus, file corruption...).

Please, I need help. I don't know why I get these error messages, and I didn't find any solution to this problem on the Internet.

Thanks in advance.

  • You can try to put your device in Download Mode and connect it to Samsung pc program and restore the rom. Commented Jun 23, 2017 at 20:18
  • Did you try performing a factory reset? Seems like data got corrupted
    – esQmo_
    Commented Jun 23, 2017 at 20:37
  • I performed a factory reset. The problem is that now Google is asking for my account's phone number (a old number I had and I don't even remember it). Do you know any way to bypass this lock?
    – Robert O.
    Commented Jun 23, 2017 at 21:13

1 Answer 1


I finally managed to solve this problem. I just booted into recovery mode, and I deleted all data. After rebooting, the system started working as usual, even though I erased all my data, which I successfully recovered since I made a backup some time before.

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