I have an unrooted LG K7 metroPCS phone running Android 5.1.1. Earlier today a notification popped up that a system update with security patches was available. I clicked "Download and Install", and the usual "Installing System Update" animation displayed for a few minutes, after which the phone restarted.
But on restart the phone gets stuck at the splash screen, and will not get past it. I know I can do a hard factory reset and start all over but I'd really prefer not to. Any suggestions on
- Why this happened?
- What I can do about it?
For what it's worth, I use a Mac, so any suggestions that require using a PC to access root functionality are probably non-starters.
Edited: It's worse than I thought. I got impatient and decided to do a hard factory reset anyway, but after that it is still getting stuck on the splash screen. Help!
Edit 2: And when I say "stuck at the splash screen", I mean stuck. I have to remove the battery just to turn it off.