How can i bypass the screen with "pcsuite.mi.com" url and picture of phone with usb cable?

Below is the image of boot lock screen when Mi Max is not connected to PC: boot lock screen when Mi Max is not connected to PC
Click to enlarge the image

I was using my phone (Xiaomi Mi Max Dual SIM with 4GB RAM + 128GB ROM) and i got that screen. None of the buttons seams to dismiss the screen. Reboot always go to the same screen (boot loop). Can't use the phone (no calls, alarms, etc).

Below is the screen, when is connected to PC (the cable changes position in the image).

Mi lock screen when connected to pc
Click to enlarge the image

I download the pcsuite, mi flash and mi unlock on my pc but can't connect to device (even when i run the apps as administrator).

Below is Mi Pc Suite screen:
mi suite no device detected
Click to enlarge the image

Below is the Mi Unlock screen (no device connected):
Mi Unlock no device detected
Click to enlarge the image

ps specs are:

  • Dell OptiPlex 7020 CPU: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz
  • Dell Motherboard 0F5C5X with Intel PCH Q87
  • Microsoft Windows 7 Professional (64-bit) Service Pack 1 (build 7601)

Have issues with "SM Bus Controller driver" that are now solved. I read in the foruns that Max is not yet supported by pc suite. pcsuite can't connect detect phone, but adb driver installed with success.

Mi Suite and Mi Unlock don't identify the device. Mi Flash detects the device if i boot with volume-down + power (and got a back screen). The flash failed on the initial tries, because the device don't reply to the hello package.

If i boot with power pressed for 8 sec (or more), i got into the phone + pcsuite lock screen and Mi Suite, Flash and Unlock don't detect it.

I try power up with volume up, volume down, volume up+down and no recovery screen (no rabbit or fast boot leters). Still can't use my Mi Max: no calls, no access to apps, nothing :(

The pc suit logs are at https://drive.google.com/open?id=0B-J9Wa8DpsEzU0RTV3VMR0ZuRGs

Does the Mi Flash util work without the unlock boot? I already got the sms unlock code, can login into my Mi account inside Mi unlock fine.

New steps

Reboot the phone using power + volume up + volume down (EDL mode - back screen) Connect to PC, install the Qualcomm HS-USB QDLoader 9008 driver, Mi Flash detect the device and i could flash the helium_global_images_V8.2.1.0.MBDMIDL (full flash, delete all).

mi flash success
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I use a normal cable (no deep flash cable). I did the flash but did not open the case, remove the battery or short the testing points.

Below is the mi max test points photo (from tutorial on web). Mi Max test points
Click to enlarge the image

When i reboot the phone (power button for 8 secounds) still get into the same "pcsuite.mi.com" and phone image screen. Mi Pc suite and Mi unlock don't identify my phone in 9008 / EDL mode.

Last steps

Phone is working, Can't still unlock. "time is too short" screen below:

time is too short
Click to enlarge the image

  • what happens when press and hold power button for 15 seconds? Bootloader is locked, so you cannot go to recovery.
    – Rahul Gopi
    Jul 6, 2017 at 9:09
  • press and hold power button keeps me on the Mi starting screen. After release, it goes into the back screen and later the screen with picure of phone with usb cable and the "pcsuite.mi.com" url. The picture change if the cable is connected to pc or not. Jul 6, 2017 at 9:13
  • 1
    Do you have tried to unlock boot loader? Or, what may be the cause?
    – Rahul Gopi
    Jul 6, 2017 at 9:14
  • To put it another way, what were you doing when it first happened?
    – Dan Hulme
    Jul 6, 2017 at 9:16
  • I got my Mi max an month ago. I was using Whatsapp and vlc to see videos. Jul 6, 2017 at 12:25

2 Answers 2


Try booting with both volume up and down pressed, and only then connect to the pc, if the PC recognizes it as Qualcomm 9008 (COMsomenumber) you are set, open MiFlash and flash the latest ROM
Hope this helps :)

  • Mi Flash detect the device and i could flash the helium_global_images_V8.2.1.0.MBDMIDL or any other image, but still go back to the same lock screen Jul 13, 2017 at 15:02
  • Ok then try to flash a china dev and after that report back please. Jul 14, 2017 at 8:22

First of all connect it to PC via adb and backup your required data. Follow this answer for it

Try this command adb reboot bootloader or adb reboot recovery If any of the command works then you can flash stock image directly from bootloader using fastboot or from recovery.

adb and fastboot commands for xiomi

If above mentioned method does not work then try this

As you have got unlock code, you can unlock bootloader now. (Typically after 1 week of requesting you can successfully do it).I guess you would be able to do it now so follow this method now.

After unlocking you can do either one of the following tasks

  1. Flash a custom recovery (prefer TWRP) and then custom ROM
  2. Download stock image for the device and flash it link
  • I can't unlock, since after working, i need to associate my mi account with the device and wait at least 74h Jul 13, 2017 at 15:05
  • try flashing the stock image via adb or any other flash tool made by xiomi or wait 74 hr Jul 13, 2017 at 15:07
  • @PedroPolonia as you are unable to flash stock rom so you should flash a custom recovery and custom rom Jul 16, 2017 at 8:19

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