I had to go somewhere and due to my paranoia, I decided to lock my Huawei P8 Lite. Since that day I can't disable the password beacuse I always get this note Disabled by administrator, encryption policy, or credential storage

The only Device administrator is Google's Find my phone, which I deactivated and is not the problem (so I switched it back), I cleared all credentials from Security, I really don't know what else to do.

  • 1
    I removed my SD, I have no VPNs..
    – sticsk
    Aug 7, 2017 at 18:21
  • OK here is the trick, first you did right by clearing credentials, next reboot your device (important), then again clear the credentials, the options should now be visible Aug 7, 2017 at 18:27
  • @xavier_fakerat nope, ain't working
    – sticsk
    Aug 7, 2017 at 18:34
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2 Answers 2


Thanks to xavier_fakerat's comment that mentioned Android Central Forum. You need to do this:

  1. Set up a pattern password with a backup PIN
  2. Double-tap the power button to activate the lock screen
  3. Do wrong patterns 5 times (at least 4 dots touched to be counted as an attempt), then wait for the cooldown
  4. Select backup PIN, enter your PIN and you could select "none"

The accepted answer did not work for my Android 5.1 version. This is what worked:

  1. Go to Settings → tap Security → clear all credentials.
  2. Go back to Screen lock. The option NONE will be available. You can then remove the screen lock.

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