I have a Samsung S6 with Nougat 7.0. Today, I can't navigate because I got the message "route not found". This happened when I entered the destination with voice or by using my home address.

Then, I closed Maps and with "OK Google" I had my route.

Can someone please help me understand what happened and what can be done?


Do you have Location Services switched on?

  1. Settings
  2. Location
  3. Tap the Location switch
  4. Make sure Mode is High Accuracy


  • ,thank you for your answer.I checked and Mode is on "High Accurancy".
    – ubu16
    Oct 20 '17 at 15:14

If you have Location Services switched on and it still doesn't work, then I suggest you

  • close the Google Maps app and re-launch it.
  • sign out and sign back in to Google Maps with the same Google Account.
  • clear App data:

    Open your device's Settings app (not the Google Settings app).
    Touch Apps.
    Select Google Maps in the list.
    Touch Clear data.
  • uninstall and re-install the Google Maps app on your Android device.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.