I have a Samsung S6 with Nougat 7.0. Today, I can't navigate because I got the message "route not found". This happened when I entered the destination with voice or by using my home address.

Then, I closed Maps and with "OK Google" I had my route.

Can someone please help me understand what happened and what can be done?

2 Answers 2


Do you have Location Services switched on?

  1. Settings
  2. Location
  3. Tap the Location switch
  4. Make sure Mode is High Accuracy


  • ,thank you for your answer.I checked and Mode is on "High Accurancy".
    – ubu16
    Oct 20, 2017 at 15:14

If you have Location Services switched on and it still doesn't work, then I suggest you

  • close the Google Maps app and re-launch it.
  • sign out and sign back in to Google Maps with the same Google Account.
  • clear App data:

    Open your device's Settings app (not the Google Settings app).
    Touch Apps.
    Select Google Maps in the list.
    Touch Clear data.
  • uninstall and re-install the Google Maps app on your Android device.

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