Whenever I try to setup my voice when prompted in the app it just gets stuck on the subsequent please wait screen

enter image description here 'please wait' screen.

This is on a Samsung S8.

Tried clearing the data on the app, restarting the phone, reinstalling the app. Nothing makes a difference.

I've been able to complete this step on my wife's phone for her account, so it doesn't seem to be a network issue.

Any ideas what's stopping it progressing through this voice learning?

  • I have the same problem....on a S8. Did you ever find a solution? – daw9948 Dec 7 '17 at 21:22
  • @daw9948 not exactly. I had to find my old phone (S6) and set it all up that way instead. Still don't know why the S8 doesn't let you do it. – JonW Dec 8 '17 at 14:08

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