My Android device is low on storage capacity and some services do not work correctly, i.e. camera. About device: (Samsung Galaxy S5 mini, SM-G800F, Android Version 6.0.1) .
Now, I want to find out, where the data is and remove it from the device to the computer. (I removed the external SD card, before taking the screenshots below).
I open the "My Files" Application, which looks like this:
However, the "Storage Map" Application does not reveal, where the GB are stored, as it only has 1.47 GB:
When I copy the whole "Phone" folder with the USB cable to my computer, I even only get 0.99 GB.
I've given up, this has been going on for half a year now, but I cannot identify, where the data is. Does anyone have experience with this?
How can I get the space back? I read about rooting the device, but it sounds sketchy at best, as people have reported various issues: e.g. this post. I just want to be able to use the device. I was thinking copying everything to the computer, resetting the device and then copy it back would solve the problems, but this does not seem to be a viable solution. What should I do?