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When I got the phone for the first time and started it up, it showed the recovery mode and I selected reboot system. The phone had 0 battery. I've seen lots of unboxings and the phone starts up normally. Is there any explanation?

  • The phone had 0 battery, this may have many reasons.Charge it. You need to test these things also.Charging status, duration, draining etc. – Rahul Gopi Dec 26 '17 at 11:41
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My guess - it's a refurbished device

  • OEM's typically ship devices at about 40% charge or little more as that is the ideal charge level for storage (from the OEM to your hands it can take months ). After refurbishment, this was not done and the already low charge dropped to near zero

  • During refurbishment, previous owners data is wiped out (factory reset) and possibly in your case it was done through the recovery options and carelessly not booted back to normal

To confirm , try using Phone Info -Samsung which has an option to check whether your device is refurbished (I haven't owned any Samsung device for a while, so I don't know if it works on your model or not)

  • Did you buy it from some refurbished seller ? – beeshyams Dec 23 '17 at 18:03
  • Just tested it out and said it was an original one. Did some search in the web and this app seems legit. – Kristi11 Dec 23 '17 at 18:12
  • Well it was a guess. – beeshyams Dec 23 '17 at 18:30

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