When trying to send SMS to short code recipients like 567676, 56161, etc. from Samsung Galaxy Note8, I got the following error message:

Failed to send message. Review message and try again.

I've tried entering the correct SMSC number, allowing premium access, nothing has worked. I tried the SIM in another phone., I couldn't send it from there too.

I'm able to send SMS to normal phone numbers.

How to fix this?

  • 2
    Contact your carrier to see if it's included in your phone plan
    – aBochur
    Mar 12, 2018 at 22:19

1 Answer 1


I had the same issue, turns out the problem was due to my mobile balance. I had unlimited recharge package which always showed 0 balance hence the messages were not going out for these kind of numbers that are chargeable. I recharged my mobile and voila, the message got sent.

  • Yes, you have to do a recharge. Do a General Top Up of the lowest denomination (Rs 30). Don't top up with SMS Vouchers. The SMS to 567676 would generally cost Rs 3/-.
    – Mriganka
    Jun 26, 2019 at 12:44
  • 1
    "Unlimited pack is not applicable to call/sms for special numbers (starting 1860 and 567*****). For contacting special number you need to maintain minimum balance in your account( Rs. 05/-)." - From Airtel customer service today. Oct 28, 2019 at 4:59

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