I forgot my password and chose factory reset by turning my phone and holding volume up key, home button and power button together. It resulted in my phone being locked. But after reboot, it asks for Samsung account ID and password. While entering the ID and password, the processing fails and can't access my phone any more. I have reset my password several times, but still same result.

My smartphone model : Samsung S5.

Someone can help me to resolve the issue.

  • Are you sure that it's asking for your Samsung account and not your Google account? And are you sure that you are resetting your Samsung account password and not your Google account password? – LyricWulf May 7 '18 at 5:10

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