I tried to factory reset my mi 5x phone through settings but after clicking reset device, it just turn off the phone and restart it without changing anything on the phone.

And when I try to do a hard reset, after holding Vol down + power button, this screen shows up:

fastboot screen

And after a few seconds the phone turn off again.

How can I fix this problem?

  • Well, first a hard reset would not imply any key presses, but taking the battery out :) As the key combo you've used led you into fastboot mode, try the other volume key instead (i.e. volUp+Power). Does that bring you to the recovery menu and lets you factory-reset? – Izzy May 20 '18 at 10:29
  • @Izzy No It just turn on the phone when i use Vol up + power button. – Milad Heydari May 20 '18 at 11:15
  • @MiladHeydari have you messed up with recovery partition ? – M. A. May 20 '18 at 11:58
  • @AbdelhafidMadoui no. what i described is all i could do. it never gave me the chance to mess up anything :D – Milad Heydari May 20 '18 at 13:31
  • Broken volume up button or something? – esQmo_ May 20 '18 at 15:18

Reading the comments above, I can think your volume up button may be broken? But remember, you can perform a factory reset from the Fastboot mode too, simply connect your phone to the computer, install Minimal ADB & Fastboot (Windows), run it then type fastboot -w[press enter] the phone should be reset.

Also ADB lets you do many things on your phone including factory reset:

  • Enable ADB (USB Debugging) from the Developer's menu

  • Connect the phone to the computer

  • Run Minimal ADB & Fastboot

  • Type adb shell [press enter]

  • Type wipe data [press enter]

You're done.

ADB can let you boot in recovery mode and perform factory reset manually:

  • Type adb reboot recovery [press enter]

PS: Don't forget to install drivers to let your phone be detected by the computer.

Not on Windows ? Check this question related to a minimal installation of ADB for all operating systems.

Check also our ADB tag-wiki


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