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I have a Lenovo a7020a48. Yesterday I noticed that my fingerprint scanner and Rear camera stopped working. when opening the camera app it shows "can't connect to camera", I am also not able to enroll or use existing fingerprints. Flashlight is also not working. I have factory reset the phone from bios.

Please help.

  • Go to settings-> apps-> camera. try to clear cache and data of camera and check whether camera is working or not. – Rahul Gopi May 31 '18 at 5:48
  • I have done that. – user264498 May 31 '18 at 5:48
  • Install another camera application from play store and check its result. – Rahul Gopi May 31 '18 at 5:50
  • I have done that as well – user264498 May 31 '18 at 5:51
  • Also, you have reset your device. have you dropped your phone recently or any installations just before above issue? If you can flash stock ROM, that will be the only available next step. Better go to nearest service center and check, because the device had more than one issue. – Rahul Gopi May 31 '18 at 5:58

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