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Other people are remotely controlling my phone. How do I stop them and get my life back?

Sometimes I will see the screen being navigated when I am not even touching the phone. Swiping motions, back button presses and menu selections happening automatically without my finger even touching the phone or my voice interacting with Google Assistant.

  • What do you mean by remotely controlling? Please clarify what is happening – esQmo_ Jun 4 '18 at 8:25
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    Could you add detail such as : your phone model, is it rooted, and what software have you installed recently? It's hard to make a specific answer without these details. – Zackary supports Monica Jun 4 '18 at 19:30
  • Yes I will add more details as soon as I can. Thank you for replying. – Eeshwar Das Jun 6 '18 at 0:32
  • @esQmo_ sometimes my screen is being navigated by somebody else's finger. Maybe it's a ghost that I don't see in front of my face? Probably not. Most likely somebody else is navigating through my phone remotely. – Eeshwar Das Jun 6 '18 at 0:33
  • @Zackary we are using the Moto E4. The updates are current. We are only using apps that came with the phone and a few other big-name apps that are very common. The phone is not rooted, was purchased directly from Verizon and has been on the same Verizon service the whole time. The phone came with Android 7.1.1 and it is still running Android 7.1.1 with Motorola updates. – Eeshwar Das Jun 6 '18 at 0:37
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It's a really broad question but this could solve any remote control issues.

  1. (try this method first):

    • Force power off your phone (hold down the power button until the screen does black)
    • Turn off your Wi-Fi, and remove any SIM cards.
    • Power on the phone.
    • Look in the Downloaded folder for any suspicious software (such as com.google.daemon or "Service of Google Play") and remove it (if there is only an "Uninstall updates" button, then it is real system software).
    • Power it off, turn on your Wi-Fi, insert your SIM card(s), and tun it back on.
  2. (only try if #1 didn't work):

    • Turn your phone off, and put it in recovery mode (can't say exactly how without your phone model). Navigate to wipe data/factory reset > Yes - erase all data (WARNING: you will lose all data on the phone).
    • Turn it back on. It should be fixed unless the R.A.T (stands for Remote Administration Tool or Remote Access Trojan) is a system app.
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  • Your answer is a good. When we have time we will check back with you. – Eeshwar Das Jun 9 '18 at 21:56
  • Yes, we have done some things like you have suggested – Eeshwar Das Jul 4 '18 at 18:06
  • There is some DM apps on the phone by default. Also some strange VPN apps. We have tried to disable them, but the list of 150 unusual apps is so long and convoluded that we havn't been able to solve the issue. We don't have the R.A.T. but there are various other apps that may be producing similar results. – Eeshwar Das Jul 4 '18 at 18:08
  • What we have done to some success is remove our account from the android phone and stop using many apps that have more advanced functionality. We have seen some success at being able to make and receive phones calls a little better. We are getting text messages sent from us and to us that we never wrote and the other person never wrote. – Eeshwar Das Jul 4 '18 at 18:13
  • @EeshwarDas You could root your device and install an app that can remove system apps (like Titanium Backup) to remove those apps. Be careful what you remove, though - system-independent apps are OK to remove, but system apps could soft-brick your phone (it can be recovered from that, but it requires the stock ROM and an understanding of fastboot). – Zackary supports Monica Jul 5 '18 at 0:01
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these ghost touches are a well known hardware failure of touch screen. replace the digitizer or whole screen

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