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I'm using Samsung J7Max recently I updated MY AIRTEL app and try to uninstall it app uninstalled but leaves an duplicate MY AIRTEL app which tell me download MY AIRTEL app from playstore. I can't remove it or disable it. Don't know what to do. Here is snapshot of duplicate Airtel app.

screenshot

  • Is airtel app was there on first boot? Did you install airtel app from Playstore OR by downloaded apk? Please explain how you installed that app. It seems like airtel app is a system app. – Rahul Gopi Jun 7 '18 at 7:37
  • I always install apps from Google playstore.. – Ashish Jun 7 '18 at 7:39
  • I want to get rid of it.. help me remove it. – Ashish Jun 7 '18 at 7:39
  • do you remember that it was there on first boot? System apps are built-in apps like Google. You cannot uninstall them. – Rahul Gopi Jun 7 '18 at 7:40
  • I think no. I have checked. – Ashish Jun 7 '18 at 7:41
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From what I understand :

  • MY AIRTEL is a system application that's installed in the /system partition
  • Updates to this app are stored in the /data partition

Without rooting your phone, you only have read access to /system, and read/write access to /data. That's why you can uninstall MY AIRTEL updates (which are in /data), but not the app itself (which is in /system). And since Google Play has a newer version, you'll be prompted to update it again, etc.

Rooting your phone will allow you to gain write access to /system and hence uninstall any system application.

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Only one option, root your phone. Otherwise it can't be uninstall The app come from stock ROM

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    This post does not contain enough information to be considered an answer. How does rooting solve the issue? What are the steps to perform? Why is rooting the only option (opposed e.g. to installing a clean ROM)? – Izzy Jun 8 '18 at 19:04

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