This question already has an answer here:

I'm using Samsung J7Max recently I updated MY AIRTEL app and try to uninstall it app uninstalled but leaves an duplicate MY AIRTEL app which tell me download MY AIRTEL app from playstore. I can't remove it or disable it. Don't know what to do. Here is snapshot of duplicate Airtel app.


marked as duplicate by Firelord Feb 11 at 18:58

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

  • Is airtel app was there on first boot? Did you install airtel app from Playstore OR by downloaded apk? Please explain how you installed that app. It seems like airtel app is a system app. – Rahul Gopi Jun 7 '18 at 7:37
  • I always install apps from Google playstore.. – Ashish Jun 7 '18 at 7:39
  • I want to get rid of it.. help me remove it. – Ashish Jun 7 '18 at 7:39
  • do you remember that it was there on first boot? System apps are built-in apps like Google. You cannot uninstall them. – Rahul Gopi Jun 7 '18 at 7:40
  • I think no. I have checked. – Ashish Jun 7 '18 at 7:41

From what I understand :

  • MY AIRTEL is a system application that's installed in the /system partition
  • Updates to this app are stored in the /data partition

Without rooting your phone, you only have read access to /system, and read/write access to /data. That's why you can uninstall MY AIRTEL updates (which are in /data), but not the app itself (which is in /system). And since Google Play has a newer version, you'll be prompted to update it again, etc.

Rooting your phone will allow you to gain write access to /system and hence uninstall any system application.


Your question specifically asks for a no-root solution, which is difficult but not impossible if you are willing to use a temporary root through ADB. Connect to your device via adb and enter adb root, mount the system partition, and delete the APK thats in your system partition. This may not work for all devices, as it can be difficult to get true root in production build on many devices. good luck.

Not the answer you're looking for? Browse other questions tagged or ask your own question.