2

My old phone just died on me yesterday. It used to back up the WhatsApp chat history to my main Google account, which I also used to register the device.

Now I have a new phone, and I registered it to the same Google account. After installing WhatsApp, I tried to restore the Google Drive backup to the new installation. However, when I try to enter my Google account, it tells me "This account already exists on your device"

Somehow after switching apps, WhatsApp assumed I don't want to restore a backup, and now I'm stuck with no history.

Also, when I try to set up the Google Drive backup on my new device, it gives me the same error when I try to enter my Google account; "This account already exists on your device". I can't figure out what I am doing wrong.

Is it just impossible to backup WhatsApp to an account already registered to the same device?

2 Answers 2

1

After several unsuccessful attempts to get Whatsapp to use my main google account, I just left it as it was. After a few weeks, Whatsapp notified me by itself that I should set up a backup plan. At that time, it did allow me to select the account I wanted to use, without a hassle.

Looks like the problem fixed itself over time.

0

Did you already add that Google account while setting up the phone? Please check Settings > Users & accounts if that account is already added. If it is, then try removing it and adding it again.

P.S: It may be called Accounts in older Android versions.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .