I recently got a Galaxy J7 (2017), and it's running Android 7.0. I chose a Galaxy because I can plug a mouse directly into the phone. I can't access the device otherwise.

Everything was working great for the first few days, but then last night I began experiencing trouble browsing the internet. Instead of being able to click and scroll through a website, it's as though the arrow became a text cursor. Each time I attempt to scroll I am only able to highlight the text on the screen.

It looks like this: enter image description here

Any ideas what's going on here and how it can be resolved? I'd really appreciate your feedback. Thanks!

UPDATE: After several factory resets, I think I've identified the problem. The system is preloaded with internet browser 6.2. This version works fine. After about a day, the internet browser updates to version 7.2. This is when the problem occurs. I have turned off automatic updates in Google Play, but it still updates on its own. I'm assuming because its part of the system. Nevertheless, I'm stuck yet again.

  • Does this only happen in the browser, or in other apps too? Try the Gmail app, and look at a document in Google Docs.
    – Dan Hulme
    Jul 8, 2018 at 8:57
  • @DanHulme - It happens in other apps too. I am able to navigate around the inbox of the Gmail app, but once I open an email, I can't scroll down the message; it just highlights the text as if I were in a word processor. It seems like this started after I copy/pasted some phone numbers while adding new contacts. I have cleared the clipboard, but the problem remains. Jul 8, 2018 at 19:47
  • It's ages since I've used a mouse with Android. It could be that this is a deliberate feature because you would use a scroll wheel instead of dragging. After all, this is how a mouse behaves on a PC.
    – Dan Hulme
    Jul 8, 2018 at 22:50
  • @DanHulme - That could be, but it worked as a drag and scroll for the first few days. Makes me think I unknowingly changed a setting. Jul 9, 2018 at 1:29
  • @DanHulme and beeshyams I've updated the original post with additional information. The problem seems to be related to the latest version of the internet browser. Is there a way I can prevent it from upgrading? Jul 18, 2018 at 5:30


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