0

Device is a pretty much new LG V30 from verizon, running android 8.

I have done pretty much nothing with the device yet. No root, no tinkering, nothing. I accidentally accepted the software update request it showed me today, which I didn't want. I shut the device down but every time I would turn it on it would start the update progress.

The only other option I had was booting into recovery, so I did that. I was presented with the following options:

IMG:

So I went with factory reset. After that the phone won't boot anymore, and all I see is this screen:

IMG:

What can I do now? I could use warranty, but is there anything I can do myself right now?

Again: No root. No unlocked bootloader. Nothing. I used LG's "require password on boot" feature though, which I assume is equal to android's full disk encryption. (?)


Edit: Just talked to LG. Since my phone has [very minor] physical damage on its back, the warranty stands void per LG. What can I do now?

I can't even access fastboot. It just puts me into recovery. What am I doing wrong and what do I need to flash, assuming I can make it into fastboot?

  • [Googling error] (support.google.com/android/answer/…) suggests it's best to contact OEM. Best to do that given it's in warranty – beeshyams Aug 7 '18 at 6:11
  • 1
    I'd just love to understand why/how this happened. I assume it has something to do with the encryption but since I requested a full factory reset that should vanish, shouldn'it it? – confetti Aug 7 '18 at 6:37
  • Factory reset sets the encryption to default keys not remove it, if that's what you are implying – beeshyams Aug 7 '18 at 7:03
  • Default keys being what? Shouldn't there be no key by default? I mean, when I first got the new phone it wasn't encrypted at all. (?) At least it didn't ask for a password on boot.. – confetti Aug 7 '18 at 7:25
  • By default phones of recent versions are encrypted. Password on boot is additional (optional) thing to ensure that phone can't be used for basic services lulls making /answering calls without entering password – beeshyams Aug 7 '18 at 8:24

protected by Community Apr 4 at 7:23

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Browse other questions tagged or ask your own question.