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Device is a pretty much new LG V30 from verizon, running android 8.

I have done pretty much nothing with the device yet. No root, no tinkering, nothing. I accidentally accepted the software update request it showed me today, which I didn't want. I shut the device down but every time I would turn it on it would start the update progress.

The only other option I had was booting into recovery, so I did that. I was presented with the following options:

IMG:

So I went with factory reset. After that the phone won't boot anymore, and all I see is this screen:

IMG:

What can I do now? I could use warranty, but is there anything I can do myself right now?

Again: No root. No unlocked bootloader. Nothing. I used LG's "require password on boot" feature though, which I assume is equal to android's full disk encryption. (?)


Edit: Just talked to LG. Since my phone has [very minor] physical damage on its back, the warranty stands void per LG. What can I do now?

I can't even access fastboot. It just puts me into recovery. What am I doing wrong and what do I need to flash, assuming I can make it into fastboot?

  • [Googling error] (support.google.com/android/answer/…) suggests it's best to contact OEM. Best to do that given it's in warranty – beeshyams Aug 7 '18 at 6:11
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    I'd just love to understand why/how this happened. I assume it has something to do with the encryption but since I requested a full factory reset that should vanish, shouldn'it it? – confetti Aug 7 '18 at 6:37
  • Factory reset sets the encryption to default keys not remove it, if that's what you are implying – beeshyams Aug 7 '18 at 7:03
  • Default keys being what? Shouldn't there be no key by default? I mean, when I first got the new phone it wasn't encrypted at all. (?) At least it didn't ask for a password on boot.. – confetti Aug 7 '18 at 7:25
  • By default phones of recent versions are encrypted. Password on boot is additional (optional) thing to ensure that phone can't be used for basic services lulls making /answering calls without entering password – beeshyams Aug 7 '18 at 8:24

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