I have an old phone (Asus zenfone) that makes regular backups on drive. If I log on drive from pc I see the backup folder.

I need to restore data to my new phone (Samsung galaxy s7 edge).

The new phone is freshly formatted. When I add my Google account everything is fine (I also receive the email warning for login in new device) but the phone proposes restore from Samsung cloud only.

Actually I also had another backup on drive (made with a third phone) and at the first attempt the new phone proposed to restore from that backup. Of course I declined, I deleted that backup from drive (keeping only the one I need) and finally retried the restore.

So it seems that the login to Google works but the phone ignores the existing backup.

What could I do to force the restore?

  • 1
    Try factory reset and start all over again (before you do that, sign out device from Google account else you will run into FRP problems)
    – beeshyams
    Sep 19, 2018 at 9:58
  • I suppose sign out is needed (and I did it), but in my case I had to perform also Android upgrade.
    – Luca
    Sep 24, 2018 at 16:24

1 Answer 1


I solved. The old phone has Oreo, the new one had Nougat.

I upgraded the new phone to Oreo, made a factory reset and finally the restore started correctly.

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