I'm trying to enable remote locking and wiping for a phone. When I go to https://www.google.com/android/find and click on “enable secure and erase” then it says "request sent", but I see nothing on the phone, no notification.

The strange thing is I can ring the phone via the web interface, so it reaches the phone, but I cannot enable lock and wipe, because I get no notification on the phone after "request sent". Why can this be?

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  • Is find my device enabled in device administrator apps? Search your settings for device administrator – beeshyams Sep 28 '18 at 10:40
  • @beeshyams yes, find my device is in device administrators and enabled – Tom Sep 28 '18 at 12:18
  • Obvious but asking - is your phone connected to Internet? – beeshyams Sep 28 '18 at 12:26
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    @beeshyams yes. I mentioned in the question that pressing the "play sound" button on the web interface does make the phone ring and there is even a notification then on the phone saying "find my device found your device". So there is a connection from the web, ringing works, but pressing the "enable&secure" button does not bring up a notification on the phone. – Tom Sep 28 '18 at 15:49

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