I need to turn my mobile device off through my PC and currently I can't access my mobile phone. My sensor was bugged, and any calls made via messenger, viber or whatsapp would mean my mobile's device turning black. If I could restart my device, or even just turn it off, the problem wouldn't persist. Please help!
Force restart your phone
Firstly, unplug the charger if your phone is connected to a charger.
Press and hold both the Power and Volume Up buttons for at least 8 seconds, until the phone is turned on.
Remove the phone case if there is one to avoid phone buttons being stuck.
If you cannot force restart your phone, plug in your phone with the original charger and let it charge for up to 30 minutes, then try again.
Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.