How to uninstall this app where after clicking uninstall, only the picture of the app shows up and there's no "OK, cancel" prompt?

My device is Asus Zenfone 2 Laser 5.5 (ZE550KL).


  • Find the app from settings > apps /app information (varies as per Android version) and uninstall from there
    – beeshyams
    Commented Nov 4, 2018 at 9:44
  • That's the problem. After clicking uninstall it should show the prompt "Do you want to uninstall this app" with Ok or Cancel, but in my case just the picture above only being shown Commented Nov 4, 2018 at 10:46
  • See this answer by Firelord android.stackexchange.com/a/176249/131553
    – beeshyams
    Commented Nov 4, 2018 at 10:51
  • And avoid installing apps from "the wild wild web". You never know what you get (as seen). Use safe sources, such as F-Droid.
    – Izzy
    Commented Nov 4, 2018 at 15:57
  • 2
    @DeathMaskSalesman it's better to wrap an axe in thick paper if you don't know how to handle it – but then, you shoiuldn't use it in the first place :) // 'nough said, we ain't no forum :)
    – Izzy
    Commented Nov 5, 2018 at 14:12

1 Answer 1


Boot into , go into Settings → Applications/Apps → find your app and uninstall it. This would work unless your device is a system app.

If it is a system app, disable it from Settings app. If you don't get the option to disable it, and you're certain that disabling it would not affect the stability of your Android (think of boot loops and crashes), then enable , setup , and issue either of these commands:

adb shell pm disable-user PACKAGE_NAME         # disables the app         
adb shell pm uninstall --user 0 PACKAGE_NAME   # uninstalls the app for primary user account

Replace PACKAGE_NAME with the package name of the troublesome app. To get help in finding it, see my answer here.

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