I ran into this weird situation, where:

  1. I backed up my WhatsApp to local storage, inside the Databases folder

  2. Then I changed my WhatsApp number (to another new SIM)

  3. Format my HTC Phone (HTC One E9+ Dual SIM).

  4. Copy back all WhatsApp folder back to the Internal Storage

  5. Re-install WhatsApp, but, all it asks me is this (below)

    Upon "Skip", nothing, no chat restored.

I have already renamed the database file as per Restoring your chat history to msgstore.db.crypt12 and also kept the same file with the name msgstore.db.crypt. But, it simply, doesn't even detect it & asks nothing as backup found/restore.

Any guess/idea?

  • Your first point looks like a wrong step. You're not supposed to backup to databases folder. Just make sure you placed the db files in the correct path. – MANI Nov 6 '18 at 8:11
  • Do you still have the old SIM? – Lazer Nov 7 '18 at 15:02

I had problems with this too, and today finally it worked. I'm not sure which of the following additional steps did the trick, so I'll list both:

  1. I copied the entire WhatsApp folder over from the old phone to the new one (apparently the asker already did this).
  2. After installing WhatsApp, I gave the app all possible permissions before running it: under Settings/Apps, select WhatsApp, tap Permissions, and then select all permissions listed under "denied" and tap "allow" (you can revoke the permissions again after the backup is succesfully restored).

After doing this, running WhatsApp and confirming my phone number, I was finally prompted to restore the local backup. Before that, I had selected "give permission" in the popup from the screenshot above, then approved the permissions it asked for, but apparently this is only for the Google Drive restore. It looks like restoring a local backup only works if the permissions are already present?!


If your backup was made when you had a different phone number than the one you currently have, you will not be able to restore it. As found on https://faq.whatsapp.com/en/android/20887921/#restore

Restoring or transferring a backup

WhatsApp will ask you to restore your chats and media from a backup once you verify your number. Simply tap RESTORE when prompted to. If WhatsApp doesn't detect a backup, it could be because:

  • You aren't logged into the same Google account.
  • You aren't using the same phone number that was used to create the backup.
  • Your SD card or chat history is corrupted.
  • A backup file doesn't exist on the Google Drive account or locally on your phone.

Note: The easiest way to transfer data to a new phone is by using Google Drive. If you want to use a local backup, you'll need to transfer the files to the new phone using a computer, file explorer or SD Card. If your data isn't stored on the /sdcard/WhatsApp/ folder, you might see "internal storage" or "main storage" folders.

  • Thanks. Trying to get OLD SIM working :( BUt I already changed my number in whatsapp, but, yeah, backup was made with previous sim. – user3670334 Nov 7 '18 at 19:14
  • I just want to be clear on the steps, please let me know if this is correct. 1. Made backup 2. Reset phone with new SIM 3. Installed WhatApp 4. Changed number connected to account in Whatsapp 5. Attempted Whatsapp restore – Lazer Nov 8 '18 at 8:30

sry about this, i sign up just for this: thanks to rob74 it works!

in respect to this website, i will add an icing above the cake for others with similar problem - referencing to the asker step one to five - the right sequence should be:

=> 2. Then I changed my Whatsapp Number ( To another New SIM ) link:change whatsapp number

=> 1. I backed up my Whatsapp to local storage, inside : Databases Folder

=> 3. Format my HTC Phone ( HTC E9 plus Dual Sim ).

=> 4. Copy back all Whatsapp Folder back to : Internal Storage

=> 5. "here i use the solution number 2 from contributor rob74"

the option to restore from local data will pop up, just hit ok and done, continue like usual

for those with new phone:

=> 3. in new phone i install whatsapp just so i know where to paste the copied data

=> 4. uninstall whatsapp, even tho it gave warning all data will be erased, it didnt erase my copied data

=> 5. same with above

  • It does not work for me with the latest version of whatsapp...it does have the names of the groups but not the conversations....aany suggestions? – Millemila Feb 14 at 5:50

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