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This question already has an answer here:

This shows you all pls help my about my storage .how can i get itenter image description here

marked as duplicate by Andy Yan, beeshyams Dec 18 '18 at 9:06

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    I have added the storage tag to your post, which, when clicked will bring up a full range of questions associated with your storage query. It would be very informative to read some to understand how Android uses storage, its limits, and potential remedies. Additionally, this query will limit to some useful answers. – wbogacz Dec 18 '18 at 0:12
  • 32 GB is the size of your /data partition. Out of which 13GB (as you mentioned) is used by /data/media. Rest of the memory is used by /data/app, /data/data and some other folders under /data. You can't view those without root. – Irfan Latif Dec 18 '18 at 12:40
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Try something like DiskUsage or search for disk usage visualiser apps to see what's taking up your space if it's not being shown by the storage app.

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