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so I bought an android phone (moto g6 plus with android 8) and I want to restore some files which I backed up from my older phone (moto g 1st gen).

I connect the phone to my PC (Windows) via a USB cable and enable in the phone: Use USB to: Transfer Files. I can send .mp3 files. I cannot send (paste) a .vcf file (my contacts) and I cannot .png images (screenshots). The message I get is:

The ... file type is not supported in this device. If it is a media file you may be able to use Windows Media Player to convert the file to a playable type prior to transfer. Do you wish to skip this file for now ?

And I get a skip/skip all/cancel options only.

But I can get any file type from the phone and into my pc which is weird.

Am I doing something wrong ? How can I fix this ? (preferably without having to install another app).

Thank you in advance.

  • On the dialog that appears from Windows, there is no Yes. Your files will be copied but you might not be able to play or view it on your device.? If there is click it. – Reddy Lutonadio Jan 5 at 15:40
  • @ReddyLutonadio no there is no such option, I would have clicked it. – MirrorMirror Jan 5 at 21:59
  • You are using MTP and copying files from PC to phone, and getting the error. Right? – Reddy Lutonadio Jan 5 at 22:01
  • yes, exactly that's it – MirrorMirror Jan 6 at 13:39

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