I just broke my old phone, and I'm trying to restore my WhatsApp messages onto a temporary replacement phone. I can see a WhatsApp backup file on Google Drive dated 13th Jan. But when I install WhatsApp on the 'new' phone it doesn't find this backup file. Does anyone have any idea how I can the backup onto my new phone?
It's definitely the same gmail address, and the same phone number. It might be that there is a problem because my WhatsApp account used to be associated with a different phone number, but I did change that a long time ago.