My son is using an old OnePlus One, and I wanted to install Google's family link on it. The browser finds it but the play store doesn't, and when I click it in the browser (and go into the play store) I get a message "Item not found".

Because the OnePlus One's software has not been upgraded for ages I tried to solve it by installing Lineage OS together with the play store (via OpenGapps nano) but for family link I still get the same message.

Is this a software issue that can be resolved? Or is family link not supported for all handsets (including the OnePlus One)?

  • Which Android version is the OnePlus One? OR the LineageOS version you put on it?
    – hitchhiker
    Commented Apr 29, 2019 at 21:32
  • At the moment it's LineageOS 15, so the one based on Android 8. Happy to upgrade but not sure that that would help?
    – alle_meije
    Commented Jan 7, 2021 at 11:33

1 Answer 1


As per https://families.google.com/familylink/device-compatibility/ the child version of Google Family link requires mostly Android Version 7.0 and newer, with a few exceptions.

  • Accepted, although the LineageOS that I use is based on Android 8. There is no technical reason not to accept that.
    – alle_meije
    Commented Nov 4, 2019 at 8:55

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