My son has been using a Samsung Tab A for the last year. I set him up (and his sisters) with a child google account which I monitor with Family Link. Unfortunately the tablet port charger broke (little piece inside bent and even if you can put the charger in, it won't charge). I took it to be fixed and they told me I should just buy a new one since the cost of fixing would be the same.

I bought a new Tab A and was able to get his profile on. However, none of the progress from his games was kept: I was able to reinstall all his games but he's at ground zero after years of progress (and lots of $$). He doesn't play through the Google Game app, since apparently that doesn't link to Family Link.

We tried putting the apps from his old tablet on a card but the progress didn't transfer that way either.

I would hate to have to return the new one and get the old one fixed just because I don't want to lose his progress. Is there anything else I can do?

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.