I have a huge problem with my Huawei Y530 cell phone.
Today I received a phone call, but instead of actually ringing, it just vibrated once, and an error message popped up saying something along the lines of "the com. android. phone process has stopped".
No matter how many times I tapped on the OK, it wouldn't go away.
I naturally held the Power on/off button to reset it, but to no avail.
Since that moment, it's been stuck on the logo. I tried to do a factory reset, but I am afraid it didn't do much. It was stuck on a generic "android" logo for over 10 minutes. Tried again removing the battery, doing the Power on/off and Volume up to get the system menu and reboot, but nothing.
It charges normally when I plug it in, if it means anything.
I tried the factory reset through the Power on/off and Volume up many times, and now it is stuck on the generic Android logo (just the word android, no robot anywhere).
I know it's an old phone, but I don't have money for a new one, so I am hoping that there maybe is something to be done so it can work.
Many thanks in advance to all who read and comment!!!