We have got my son a huawei tablet, and he has an @outlook.com email address. He can receive emails on the tablet, but can't seem to send any-they say they are sending but never arrive, nor do they appear in sent folder or drafts? What am I doing wrong? Thanks

1 Answer 1


You can check the SMTP server settings of your mail program. The SMTP server is the one used for sending E-Mails.

The recommended settings for the SMTP server for @outlook.com is:

  • Server: smtp-mail.outlook.com
  • SMTP port: 587
  • SMTP encryption method: STARTTLS

If it still does not work your network may be blocking port 587. But that would be a problem of the network and not a Android problem.

  • Ok thanks-I’ll try that. How would I find out if my network was the problem?
    – user289433
    Mar 4, 2019 at 19:31
  • @user289433 Try different networks like mobile data, home Wifi, Wifi somewhere else. If it works using one network and not using another the networks has obviously an influence.
    – Robert
    Mar 5, 2019 at 8:22
  • Have tried all those, various wifi networks and on mobile data. Still nothing. Any other ideas? Thanks
    – Jo Kaye
    Mar 5, 2019 at 12:55

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