I changed phones and installed WhatsApp on the new one. I have a backup database file on an SD card and the same file copied to the internal WhatsApp folder and Google Drive. However, during install, the restore process only checks in G Drive and says that no backup is available.
How do I restore the data from this backup file from the internal memory or SD card? There is no corresponding option during backup restore.
Adding a few points based on other QnA I went through. Hope they help.
- The phone number has not changed. I am using the same number on the new phone as earlier.
- I have copied the backup database file from the SD card to the internal memory and also to the G Drive
- The backup file is named "msgstore.db.crypt12" It does not have the date in the name.