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On my Note 9 unrooted phone, for whatever reason, if I delete files from the "Downloads" section of the My Files app, these files (or references to them) aren't completely removed. A residual "0 byte" file with no name and a time date stamp of "December 31, 1969 4:00pm" is leftover. Also, these residual files can't be moved or deleted.

This Downloads section seems to have a relation to the /emulated/0/Download/ folder... although, not the same thing. If I delete the "Download" folder, the "Downloads" section remains unaffected.

In the Windows OS world, I would just run chkdsk to quickly fix the corrupted file indexes on the file system. However, I'm not sure what the equivalent is for an unrooted Android OS.

Things I've tried:

  1. Wipe the cache partition

  2. Delete the /emulated/o/download folder and recreating it again.

  3. Force Stopping the My Files app, clear cache, clear data. This is supposed to be similar to clearing the app cache for 'Media Storage' app on non-Samsung Android devices

I REALLY don't want to factory reset my phone, considering how much time I spent configuring all my applications... unless I have absolutely no choice (and know for sure it would fix this issue). This issue is completely over my head. I'm hoping an Android expert will know what to do in this case without having to do a factory reset. Maybe, I can do something via ADB shell?

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There is an app named Media storage in Android OS that stores the database of files and folders in the storage of your device. Looks like there is some problem with this app, so you need to clear it's data and cache.

To do that, go to System settings->Apps, click on the menu button (3 dots) then click on Show system. Then, in the apps list, you can find an app named Media storage. Click on it and clear it's data and cache. See this screenshot : enter image description here

  • Thanks so much. However, I dont have that app listed on my phone's apps: oucvlq.dm.files.1drv.com/… – MKANET Apr 5 at 15:33
  • Could I download it, install it, and then do it? Would it be compatible with my Samsung Note 9 with Android Pie 9? apkmirror.com/apk/google-inc/media-storage/… – MKANET Apr 5 at 15:38
  • Samsung's version of "Media Storage" IS the "My Files" app. Unfortunately, deleting the app cache and app data for this app doesn't resolve the issue. There are still strange files in the Downloads area. In fact, sometimes the My Files app itself crashes if I go into the Downloads area. – MKANET Apr 5 at 16:34
  • Media storage is a system app, so it is pre-installed in the OS, you can't download it. – Puspam Adak Apr 5 at 16:58
  • After clearing it's data and cache, have you rebooted your phone? – Puspam Adak Apr 5 at 16:59

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