Have a Samsung J3 2017 (SM327). About a week ago, noticed that incoming & outgoing calls going to/from someone in my Contacts only shows the number, not the Contact name, so I often have no idea who's calling me. But when I hang up and look in the Recent call log, the Contact name shows up correctly there. I have tried every permission, every setting possible. Spent an hour with an ATT tech - nothing. Did a factory restore - nothing. Took it to a Samsumg authorized serviced center and had it completely reflashed. Fixed the prob for 2 days, then reappeared. Any info?


Found out source of problem. It was ATT Call Protect app. Disabled app and issue solved.



  • get a new phone :-P

  • another app is handling the calls and lacks permission, could be yours or a virus. maybe try uninstalling/deactivating all apps until you find it. or start from scratch with the factory reset, add apps and check

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.