We just had a massive problem in our company that all android tablets that are with our clients stopped working, we don't have time to recall them but we find out that changing to a newer firmware using Odin makes things working again.
Having our non-tech-savy clients download Odin, put the android in download mode and do the flashing proccess is not ideal, is there any alternative way we can try to do this? Any ideas on how to approach having your client flash his device to a specific firmware? The androids aren't rooted.