I have a phone (HUAWEI Y6 2018) that recently received a text message claiming to be from a postal company (AusPost). However, the subject for the message simply says '(No subject)', and when I try to open the message, it just won't open. With this in mind, I tried to delete the text, only to see it not delete and stay on the page. I've tried a few things to delete this text, such as:

  • Clearing both data and the cache for the messaging app
  • Trying to locate the folder where the messages are stored (I can't seem to find it)
  • Downloading apps such as Handcent and Backup & Restore to use their delete SMS features
  • Installing the latest system update and trying again
  • Adding a contact called "AusPost" and deleting the message

All to no prevail... the SMS just seems to be stuck in the inbox. So what do I do now? I don't want to root my phone and I want this message gone.

  • 1
    is it really inbox or do you mean notification bar
    – alecxs
    Commented Apr 28, 2019 at 11:00
  • @alecxs it is most definitely in the inbox
    – lyxal
    Commented Apr 28, 2019 at 11:15
  • 1
    "...the subject for the message simply says '(No subject)'" - This sounds more like an MMS, as opposed to an SMS?
    – MrWhite
    Commented Apr 28, 2019 at 16:15
  • Well, it could be an MMS, but how would I be able to tell?
    – lyxal
    Commented Apr 28, 2019 at 21:48

2 Answers 2


You can install MyPhoneExplorer for PC and remote administrate your messages

  • Will definitely look into this in the morning.
    – lyxal
    Commented Apr 28, 2019 at 11:16
  • Tried it out just now but the SMS didn't show up on the messages page, despite the fact it is still in the inbox
    – lyxal
    Commented Apr 28, 2019 at 21:47

What turned out being the solution was to just factory reset the phone and ensure that everything was backed up - - thankfully, there wasn't too much that was deleted.

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