0

Ok, so this is a VERY odd issue that's cropped up in the last week or two. My phone dialer locks up and I get a "Phone keeps stopping" alert, but only in one very odd (but common) circumstance. If I "slowly" dial a phone number from my local area code, the dialer locks up after the first 3 digits (303 in my case). If I dial a 303 # quickly, it works fine. If I dial a # from any other area code (including the other local code of 720) either slowly or quickly, it works fine. Only locks up when you hesitate for half a second after dialing 303, like if you're double checking a #. It still does it after clearing the cache and when started in safe mode. I have not yet cleared the "phone" data (green telephone logo), as I'm worried about losing part of my contact list or my rather extensive "block list". This is a Note 8 phone running Android 9.0. Any suggestions?

  • Interesting. Can you elaborate on approx. how many contacts you have as well as how many are on your blocked list? – CzarMatt May 21 at 3:35
  • I have about 4,000 contacts, which I know is a lot, but that number hasn't changed in a rather long time. My blocked list has about 280 numbers on it. – scht99 May 21 at 16:34
  • As an update, I've since cleared the data/cache in all 4 phone "apps" and also the Samsung Experience Home app, per Samsung tech support...and the problem persists. Their suggestion is a full factory reset, which is not appealing to me as you can imagine. I've since downloaded Drupe as a 3rd party dialer and the problem does not exist in Drupe. Unless a simper option comes along, I'll just stick with that until an update comes along or I get a new phone. – scht99 May 21 at 16:40
  • I did read something about deleting updates for com.samsung.android.incallui with an app called Package Disabler Pro, but this is a bit out of my wheelhouse and I'm not even sure this will fix the issue, so I'm concerned I'll just make matters worse. – scht99 May 21 at 16:40
  • Can you try clearing the cache of your Contacts app as well? The dialer queries the contacts provider for numbers (and corresponding letters) that match what you type into the dialer - my hunch is that you are simply running into the limit of efficient search and filtering with 4000+ contacts to match against. – CzarMatt May 21 at 16:51

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.