I cannot use any browser with a VPN turned off using mobile internet, but I can use other apps, such as BBC or Viber. I also can access the internet via Wi-Fi with a VPN turned off.

What I have tried:

  • I have reset APN settings many times, but it will not work.
  • I cannot turn off the proxy because there is no such option. The proxy section is blank. When I fill in the blank with some random letters, and then blank it again, the internet begins to work, and after a few searches on the browser stops.
  • Actually, when I change some other sections of APN the internet starts working, but then stops.
  • When I put a SIM card from a different provider into my tablet, it worked. And when I put my SIM card into another device, it also worked on that device.
  • I called the company for help. They say that my APN settings were out of order. They sent me new ones. That also didn't solve the problem.
  • I have even reset the tablet to factory settings. To my chagrin, it hasn't worked.

I am clueless about whether or not the problem is with the tablet or the mobile data provider. Tell me please what is wrong.

  • 1
    And by the way I had not had such broblem before on the device I use. Commented Jun 3, 2019 at 19:24

3 Answers 3


It depends on which VPN app you are using. Some turn off the internet for safety whenever the VPN is off. Others have a setting such as the one I am using.

Some apps use internet like the browser does, which will get blocked. Others are using direct connection such as REST calls. And I suspect these don't get blocked. Similarly, depending on your VPN app, WIFI may not get blocked.

You can uninstall your VPN, reboot and test to prove it.


Navigate to Settings > System > Reset options. Click on "Reset Wi-Fi, mobile & Bluetooth.

This will however reset your your phone network settings.

I had experienced a similar situation and this was the only solution that worked for me.

  • 1
    It have resetted it; nfortunatly, it hasn't worked Commented Jun 6, 2019 at 12:09

Resetting the WIFI didn't work for me, what worked was resetting the internet instead. Go to your Settings > Network & Internet > Internet. You should find a reset button somewhere here. On my device it's a button with a refresh/reload icon located on the upper right corner of the screen opposite the back button.

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