1

I requested for a refund and was notified by Google Play that the request was approved.

When I checked my refund status, it states that it's been "cancelled" and that I have not been charged yet but in fact I was already charged according to my bank.

Then, under the transaction tab on Google Play, it says that I have been refunded but I have not yet received any refunds from Google.

closed as off-topic by Izzy Jun 7 at 20:29

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions which are Android-independent, such as "Does Carrier X have prepaid plans?", are off-topic. Consider taking advantage of other resources that may be appropriate for your question." – Izzy
If this question can be reworded to fit the rules in the help center, please edit the question.

  • 1
    Welcome to Android Enthusiasts! Sorry to tell you so, but we are not Google Support here – we're not even affiliated with Google. This site is about end-user questions regarding Android on their devices. We cannot refund nor even check where it might be stuck. – Izzy Jun 7 at 20:31
  • In addition to what Izzy has said, you might be better asking for clarification from the bank to settle the dispute between Google and your bank. We can't help further than this... – Andrew T. Jun 9 at 15:24