I have Nokia 6.1 plus. I deleted the guest mode because I did not need it. However, after some weeks, I re-created Guest User from Multiple User Settings and then suddenly, my device blacked out.It kind of restarted, and prompted me to enter the pin to unlock screen. But when I unlock, it will blackout again within 2 seconds and when it recovers from blacked out screen, it is again on the screenlock. But when I unlock it, it again blacks out. I have been stuck in this loop for like 5 days and my device has been rendered completely useless because of this.

I tried restarting, soft reset and starting in safe mode but nothing worked.

Does anyone know the reason or solution to this bug?

  • Welcome to Android Enthusiasts! Have you also tried factory reset? – Reddy Lutonadio Jun 9 '19 at 12:29
  • I have important data in the device so I don't want to do a factory reset. I haven't been able to extract the data yet. – Hafsa Batool Jun 9 '19 at 12:32
  • Try clearing the cache in recovery. – Reddy Lutonadio Jun 9 '19 at 13:13
  • @ReddyLutonadio No options to Clear Cache in Recovery Mode – Hafsa Batool Jun 9 '19 at 13:17
  • I don't own your phone model, but try/test the following (if you can): In the recovery, backup your phone's data. Do a factory reset. If everything is back to normal. Restore the data, check if the error is back or not. – Reddy Lutonadio Jun 9 '19 at 13:32

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