I have a Moto G first generation that is stuck on the M boot screen. I have tried going to recovery and wiping cache but the cache wipe does not complete even after hours (it stays on wiping/formatting cache). Is there a way to back up what's on the phone without it booting (so I can then try the factory reset)? Thanks!

  • I assume the device bootloader has not been unlocked, right? – Robert Jul 24 '19 at 14:17
  • Right, the bootloader has not been unlocked. – user301575 Jul 24 '19 at 15:22

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.