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My sister cannot get into her Android note pad. The home page with icons is faded and there is a box in the middle of the screen with the message “unfortunately Google Play Services has stopped”. There is an OK with an x to click on in the lower right hand corner. If she clicks on the x the box just blinks and stays in the middle of the screen. She has tried rebooting but that does not work. What is wrong with the more pad? How do we fix this so she can get into her note pad?

  • best fix is a factory reset. connect usb cable with PC and backup as much as you can. maybe you can access pictures from internal storage via USB MTP. check if you have a recent backup via myaccount.google.com/find-your-phone or photos.google.com or drive.google.com/drive/backups If you're lucky you still can access the phone for a moment and quickly enable usb-debugging in developer settings, this will give you command line accessibility for more backup opportunities (or maybe there is an helper app for this which can be remote injected from Google Play PC Web Browser) – alecxs Aug 8 at 21:16

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