Is there a way to recover the internal storage (images, video, photos, notes, app data, music, etc) of an Android phone which is currently in a bootloop?

Additional info:

  1. Wiping the cache partition in recovery mode does not solve the bootloop issue.
  2. The phone is not rooted.
  3. USB debugging (hopefully) has been enabled prior to the soft-bricking.
  4. The bootloop occurred after the battery run out of power.
  5. The phone is SAMSUNG Galaxy Note 4
| improve this question | | | | |
  • 1
    Bootloader unlocked? Can you boot to a custom recovery e.g. TWRP? Encryption enabled on device? If yes, can TWRP decrypt it? – Irfan Latif Aug 23 '19 at 18:33
  • 1
    How do you check if the bootloader has been unlocked? I haven't installed any custom recovery. I can only get access to the normal/regular/stock recovery. Is there a way to install TWRP through there without wiping out my files? – Rayhunter Aug 23 '19 at 19:47
  • 1
    See some rooting guide for your device to get answers to all of your queries. In short, it seems you haven't unlocked bootloader, which if you do now, will wipe everything. With locked bootloader you can't recover data. – Irfan Latif Aug 23 '19 at 19:49
  • 1
    You mentioned usb-debugging check if adb detect your device during boot/loop. another option: cf-auto-root seems to support your device which means you can inject recovery with locked bootloader. not sure about details check your model is not verizon first forum.xda-developers.com/note-4/help/… – alecxs Aug 23 '19 at 20:06
  • 1
    As our boot-loop tag wiki suggests: have you tried booting into safe-mode? You might be lucky enough to use ADB while in there. – Izzy Aug 23 '19 at 20:27

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.