I am just a usual android user, owning 9-10 android devices. My Mom's Android device automatically turned off yesterday and while booting up again, it was stuck in the company Logo
and was not turning on. The device is "10.or E" exactly this model. My Mom had some very important files in her phone storage that she cannot compromise with. So, she came to me and asked me if I could turn it on without losing her files. I tried turning the phone on using the combination of the three buttons together (Power Button + Volume Up + Volume Down Buttons). This didn't do any good but yeah, it was able to turn off the mobile. Then I tried to go to Recovery Mode (in this device it is done by the combination of Power Button and Volume Up button) and check if there is an option available for making full device backup like my another device. Unfortunately, there was no option to create a "Full system backup" on SD-Card. It had some other options. See these images:
Now, as there was no option to create a full backup using only the concerned device, I opted for my PC to do the same. I have SDK(s) installed of all the Android Versions form Lollipop to Android 10 (don't know it's name). I switched off the phone and connected it with my PC using USB-Cable (not sure if USB-Debugging was on or not). After connecting I tried to give the adb command for backup
but it could not establish the connection with the device. Whereas, in the list of my devices I see a device named as Qualcomm HS-USB QDLoader 9008 (COM5)
which means that the device is detected by the computer. Although the device is detected by the computer, I am not able to create a backup using adb commands. I don't know any PC Backup method other than the sdk-cmd-adb method.
So, as this is a very big problem because my Mom's Data is extremely important to her and she cannot afford to lose that data, I really need a working method to get her Android Device's Backup before flashing new firmware or Factory/Hard/Soft Reseting it. There are so many Android Enthusiasts over here that may also have faced this problem before or may face this problem in future so, if any of us could help me in this issue will not only be helpful to me but to all of the faithful Android Stack Exchange Members. Please help me, I am left with no other option.
Thank You So Much in Advance ❤️❤️❤️