I have a Samsung Note 9 (Android version 9) and Google Pay installed and configured. It works on stores like Costa for payments under £35 only when phone is unlocked

As per https://support.google.com/pay/answer/7644132?hl=en "No unlock needed for smaller payments"

Does anyone know why this is the case? I'd like that no unlocking is required for small payments.

  • 1
    Based on the linked help center, It seems the maximum limit for the United Kingdom is GBP 30?
    – Andrew T.
    Commented Nov 4, 2019 at 14:20
  • Exactly! My point is that even for purchases below 30gbp I seem to have to unlock my phone
    – Calm Storm
    Commented Nov 4, 2019 at 17:54

2 Answers 2


It turns out this may be a problem with the official Samsung phone clear view folding cover explained in https://www.samsung.com/uk/smartphones/galaxy-note9/accessories/

When the fold is closed I cannot use it. If I open the fold then even if the phone is locked I can use Google Pay. Removing the foldable cover altogether also works!


Not sure if they've recently updated the support answer on your link or not but it's clear you can't always pay with a locked phone even for smaller payments.

To make most purchases in stores, you need to unlock your phone. You won't need to unlock it for certain small payments.

Important: You can only make a limited amount of locked transactions before your phone will ask you to unlock it.

Personally, I have to unlock my Pixel 3A even when the payment is as small as £2.

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