Somebody gave me a Kindle - it is an older model (only has one external button - the power button), but it is stuck on the lock screen and there is no way to get past it.

Things I've tried:

  • Holding the power button for 20 seconds to reset it
  • Holding the power button for 40 seconds to reset it
  • Using two fingers to try to swipe the screen (in case voice mode is activated)
  • double-tapping the lock button
  • charging it and then trying the 20-second reset

If I hold the power button for just a few seconds, the screen darkens and if asks me if I want to Shut Down or Cancel. But tapping the buttons don't do anything - as if the screen won't detect taps anymore - I'm thinking it is a hardware issue. However, on the lock screen, if I tap the lock button, it's background does shift transparency, so it's detecting something.

Any other ideas for this? The tablet is too old to bother with Amazon Support, and I don't know anything more about it except that I can't get past the lock screen. It powers on and off just fine, though.


Well, it's been quite a few days since my posting, and noone has any suggestions. I don't know what to do except to try taking it apart and check to see if some cable is loose.

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