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Transferring WhatsApp from a Samsung S7 to a Samsung 10e.
Backedup to Google Drive as per instructions, 174mb of backup exists

Setup WhatsApp on the new phone (same number, SIM swapped over etc) and it doesn't prompt me to restore the backup.

Backup exists, I can see details if I go to Settings>Chats>Chat Backup, but I can't see any way to make it use that backup. (I'm assuming if I click Backup, it will backup current state, not restore??)

How do I get it to use the backup it knows exists?

  • I'm assuming if I click Backup, it will backup current state, not restore?? - Yes, don't tap backup. You will lose your entire backed up data. Also disable auto backup. Try reinstalling the app. – Wrichik Basu Dec 12 '19 at 9:36
  • Reinstalling worked! I'd have thought all the times I re-verified etc would have achieved the same thing, but glad that did thanks! – Geoff Southwell Dec 12 '19 at 21:51
  • Then I will post the above comment as an answer. If you want, you may accept it so that others know that this question has a solution. – Wrichik Basu Dec 13 '19 at 7:14
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I'm assuming if I click Backup, it will backup current state, not restore??

Yes, don't tap backup. You will lose your entire backed up data. Also disable auto backup until the problem is solved.

Try reinstalling the app. This often helps.

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