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So I purchased this brand new X27 Plus with 64Gb storage, the phone shows 63Gb of free space when checking but I keep getting "your storage is full" errors.

When I plug it as MTP on my computer it actually shows the 64Gb disk as used space while it's empty. When I plug it as USB storage, it divides it as a full 1.25Go G: disk and an unreachable H: disk. I tried to access it with "DIR/A h:-s" and get "the device is not ready".

Any ideas of what's going on and how to get this working ?

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    Isn't it encrypted? – M. Rostami Jan 4 at 23:42
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    I added the screenshots, sorry I have nearly 0 skill in such field, I can't tell if it's encrypted or not – Phil Jan 6 at 12:27
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    @Phil your device looks to have 4GB storage, not 64GB. Can you share output of adb shell df -h and adb shell ls /dev/block? Also adb shell blkid if it works. – Irfan Latif Jan 6 at 13:08
  • @Phil troubleshooting fastboot problems is not directly related to your original question. It's better to leave the question on-topic or edit it to reflect your new queries. Asking unrelated questions in a single question is against rules. – Irfan Latif Jan 7 at 13:14
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    I doubt that these screenshots show a X27 Plus device running on Android 9. This looks like some custom ROM running an old (Android 4? - because of the USB storage option which was removed on later versions) version. Adding the strange difference of shown and actual flash memory available I would assume that you bought a forged device. – Robert Jan 7 at 13:15
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Do not unlock the bootloader because you will lose warranty.
Check the following command to proof it's a fake X27 plus or install this app

adb shell cat /proc/partitions

Claim the phone to the seller and get your money back

  • according to your fastboot screenshot it is a mt6572_v1 (old SoC model). phone is fake – alecxs Jan 7 at 15:04
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    Wow thanks, that's exactly my phone, the app reveiled the true specs and I've been refunded, thank you for all your time ! – Phil Jan 8 at 16:31

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